Policies
Clear information to help you plan your visit, understand purchases, and know what to expect at MD Touch Aesthetics & Wellness.
Explore Our PoliciesAppointments & Scheduling
Thoughtful scheduling helps us provide every patient with the attention, privacy, and personalized care they deserve.
Scheduling
Appointments are scheduled in advance so our providers can reserve dedicated time for your consultation, treatment, or follow-up visit.
Appointment Confirmation
Please provide accurate contact information when scheduling so our team can communicate appointment confirmations, reminders, and important instructions.
New Patients
New patients may be asked to complete forms or provide relevant medical information before treatment. Please allow enough time to complete any required paperwork.
Arriving for Your Visit
Please arrive on time for your scheduled appointment. Arriving a few minutes early is encouraged when paperwork, consent forms, photography, or treatment preparation may be required.
If you arrive late, we will make every reasonable effort to accommodate you. However, your treatment time may need to be shortened or your appointment may need to be rescheduled to avoid delaying other patients.
Cancellation & No-Show Policy
Your appointment time is reserved specifically for you. Advance notice allows us the opportunity to offer that time to another patient.
Need to Change Your Appointment?
Please contact MD Touch as soon as possible if you need to cancel or reschedule. Late cancellations and missed appointments may be subject to the cancellation or no-show terms communicated when your appointment is scheduled.
Certain consultations, procedures, promotional appointments, or extended treatment reservations may require a deposit. Applicable deposit and cancellation terms will be communicated before your appointment is confirmed.
Purchases, Packages & Deposits
Treatment Purchases
Aesthetic and wellness services are personalized to each patient. Individual results, treatment plans, number of sessions, and recommendations may vary.
Packages
Treatment packages are intended for the patient for whom they were purchased unless otherwise specified by MD Touch.
Deposits
Certain services may require a deposit to reserve consultation or treatment time. Any applicable terms will be provided at the time of booking.
Promotional Offers
Promotional pricing, packages, complimentary services, and limited-time offers may be subject to specific eligibility, purchase, scheduling, and expiration terms.
Gift Certificates & Referrals
MD Touch gift certificates offer a beautiful way to share an aesthetics or wellness experience with someone special.
Gift certificates may be used toward eligible services or purchases according to the terms provided at the time of purchase.
Referral promotions or credits may be subject to eligibility requirements and may not be combined with certain promotions or offers.
Online Ordering & Shipping
We carefully prepare online orders so your MD Touch products arrive safely and accurately.
Order Processing
Orders are processed after payment has been successfully completed. Processing and delivery times may vary depending on product availability, destination, holidays, and carrier schedules.
Shipping Information
Customers are responsible for providing a complete and accurate shipping address. Please review your order information carefully before submitting your purchase.
Delivery
Once an order has been transferred to the shipping carrier, delivery timing may be affected by factors outside the direct control of MD Touch.
Returns, Exchanges & Sale Items
Product Returns
For hygiene, safety, and product-integrity reasons, eligibility for returns or exchanges may depend on the type and condition of the product purchased.
Sale Items
Products purchased as part of a special promotion, clearance, or final-sale offer may have different return or exchange conditions.
Return Shipping
When a return is authorized, applicable shipping instructions and responsibilities will be provided by the MD Touch team.
Have a Question About
Our Policies?
Our team is happy to clarify appointment, treatment, purchase, or online-order policies before your visit.
Contact MD Touch